What information do we collect about you?

We collect information when you register to view a property/go onto our mailing list, request a valuation, apply to rent a property or provide us with instructions to sell or let a property on your behalf. Website usage information is also collected via our website using cookies.

How will we use the information we collect about you?

The information collected about you will be used by Austerberry for the purposes of carrying out the service which you have instructed us to perform.

We also use the information collected from our website to personalise repeat visits to our website and identify pages visited so that we can improve our website. Cookies are very small text files that are stored on your computer when you visit some websites. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

Austerberry will not share your information for marketing purposes with other companies.

If you have instructed us to perform a service on your behalf, Austerberry may be required to share your information with selected third parties including suppliers, sub-contractors and credit reference agencies. If this is required, then we will usually inform you before collecting your data if we intend to use it for such purposes.

Austerberry may also be required to disclose your information if we are under a duty to do so in order to comply with any legal obligation, this includes exchanging information for the purpose of fraud prevention and illegal migration.

Where we store your information

The data that we collect from you will be stored by Austerberry and Austerberry will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Access to your information and correction

You have a right to request a copy of the information that we hold about you or to request erasure of personal information if it is no longer necessary for this to be held by Austerberry. If you would like to request a copy of some or all of your personal information or to request erasure, please e-mail, call us on 01782 594595 during office hours or write to us at Austerberry, 4 Edensor Road, Longton, Stoke-on-Trent, ST3 2NU. If Austerberry feel a request is manifestly unfounded or excessive or if further copies of data are required, then Austerberry reserve the right to charge a fee for the provision of this information. Austerberry also reserve the right to refuse a request for erasure if there is a legitimate interest or legal obligation for Austerberry to continue to hold the information.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other Websites

Our website may contain links to other websites. This privacy policy only applies to the Austerberry website so when you visit other websites you should check their respective privacy policies before submitting any personal information.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by e-mail. Please check our website to see any updates or changes to our privacy policy. This privacy policy was last updated on 25th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by e-mailing or write to us at Austerberry, 4 Edensor Road, Longton, Stoke-on-Trent, ST3 2NU.



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