This page is home to all the information you will need as a tenant. From applying, maintenance and responsibilities, all the way to the day you depart!
Applying for a Property
You can search our website to see all our currently available properties. There are links within our listings to the video tours which we upload to our YouTube channel.
You will be able to see on the property details what the costs will be and whether there are any conditions of let. Please read our Guide to Renting and also refer to the Sample Tenancy Agreement for more information on the application process.
During your Tenancy
Please contact our office if you have any queries regarding your tenancy or if you wish to report a maintenance issue..
Some common queries and basic maintenance advise is covered in the documents below so you may wish to consult these first in case they answer your query.
Ending your Tenancy
If you wish to end your tenancy, then we will usually require one month's notice which will run from the date that your rent becomes due i.e. if your rent is due on the 15th of a month, then we will need notice to run from the 15th of one month to the 15th of the following month.
If you are in a fixed term agreement then you cannot usually give notice until the end of your fixed term, but please contact us to discuss.
You can refer to the document below to learn about the end of tenancy process.
Redress and Client Money Protection
Austerberry is a member of the Property Redress Scheme, which is a redress scheme.
Austerberry is also a member of Propertymark’s Client Money Protection (CMP) Scheme, which is a client money protection scheme.
The Propertymark logo is a Collective Trademark owned by Propertymark Ltd.
Our Client Money Handling Procedures are detailed here and you will find a copy of our CMP Certificate below.